The Personal Independence Payment (PIP) Toolkit (2023)


PROends for people born after April 8, 1948 and for people aged 16 and over.

PIP has replaced DLA.

people will continue to receivePROto the Department of Work and Pensions (DWP) writes to them:

  • to tell them when it will end
  • to invite them to applyNUGGET

people will continue to receivePROand not be invited to applyNUGGETand:

  • were born on or before April 8, 1948
  • are under 16 years old

This toolkit contains information aboutNUGGETfor support organizations and claims advisors. The information can also be tailored to the training of your employees.

If you are currently receiving PIP or would like to apply, please read thePIP Guide for Applicants.

WhenNUGGETaffects what already existsPROplaintiff

We invite people to claimNUGGETwhen:

  • We receive information about a change in an individual's care or mobility needs
  • the limitation of a personPROThe award must end
  • children turn 16
  • Persons with permanent or long-term premiums who were born after April 8, 1948 and persons 16 years of age or older; These people will be invited through a random selection processNUGGETprogress

Children who turn 16 and claimPROwill not be asked to complainNUGGETif one of the following applies:

(Video) Overview of Using PIP Kit During the Personal Independence Payment Claim Process

  • A doctor or nurse has told you you may have 6 months or less to live
  • You are in the hospital

claim letter of invitationNUGGET

We will be writing to people at different stages throughout the processNUGGETcomplain.

we publisheda series of sample letters sent to DLA applicants(sometimes called notices) to prompt them to submit a claimNUGGET. You can download sample letters to cover the following circumstances:

  • the applicant is invited to make claimsNUGGETat the age of 16 (NUGGET0185)
  • the claimant is selected to make a claimNUGGET(NUGGET0201)
  • the applicant is invited to make claimsNUGGET– End of the time quota (NUGGET0202)
  • the applicant is invited to make claimsNUGGET– state change (NUGGET0204)

These letters are just examples. There are other maps covering different scenarios.

existingPROfor claims of children andNUGGET

We will write to the parents or legal guardians of young people who are currently conceivingPROif the young person is 15 years and 7 months old. This letter will explain that the youth must make a claimNUGGETwhen they turn 16.

The letter will also ask:

  • when the young person needs aAppointed personwhen they turn 16
  • into which bank account you want your money to be deposited after you turn 16

Two months before the youngster's 16th birthday, at age 15 years and 10 months, we send a letter to the parent or guardian reminding them that the youngster is encouraged to make a claimNUGGETat the age of 16

At the age of 16, a letter is sent to the youth or their designee inviting them to applyNUGGET. Want to explain:

  • as they claimNUGGETand when
  • what if they don't claimNUGGETon the date specified in your letter, yourPROit will stop
  • that herPROwill continue to be paid (even if yourPROPrice nearing the end) as long as they send us all the information we request and go for a personal consultation if necessary.

If the youth has not received their letter 28 days before their 16th birthday, the legal guardian should contact theCenter for Disabled Assistance. Failure to do so could result in payments being suspended.

young people who claimPROwill not be asked to complainNUGGETif one of the following applies:

  • A doctor or nurse has told you you may have 6 months or less to live
  • You are in the hospital

VisitDisability Living Allowance (DLA) for childrenfor more informations.

(Video) PIP Kit Step-by-Step Guide - 3. Form-Filling

when we told himPROcomplainant aboutNUGGET

everything availablePROthe complainants received further information aboutNUGGETin his usualannual letters. This tells you what your new win rate will be.

Could be?PROApplicant be re-evaluated?

For information on how there isPROApplicants will be re-evaluatedNUGGET, Read thisPIP manual.

'PROends” campaign information

You can learn more about:

  • WasDWPraises awareness of itPROIt's coming to an end
  • what beneficiaries need to do next
  • where claimants can get the information they need to make a claim decisionNUGGETbefore yoursPROends

For more information, see:

As individuals claimNUGGET

to start againNUGGETcomplaint, contactDWPthrough the data provided in theGuide for PIP applicants. These include the details of a next-generation text relay service and British Sign Language (BSL) Video relay service.

Once the claim is made,DWPMake the claim and send the person a How Does Your Disability Affect You? (PIP2) form to fill out, along with an information leaflet:

If someone is unable to call us or needs additional assistance and has no one to help them make a claim over the phone, they can write to us to request a PIP1 claim form:

Personal Independence Payment New Claims
Mail handling location B
WV99 1AH

The PIP1 application form collects the same basic information that we collect over the phone. Supplied with PIP1 A1: additional information.

(Video) New Personal Independence Payment (PIP) benefit affecting blind and partially sighted people

The forms are customized for the person who requested them and should not be copied or used for anyone else. We have published sample forms for information only:

When individuals make a decision about aNUGGETcomplain

The actual time to make a decision about aNUGGETThe demand depends on the circumstances of the person. We process complaints as quickly as we can. Any delays encountered in the new entitlement process will not change the date individuals will be paid i.e. H.:

  • the date your claim is submitted, or
  • at a later date if they apply but the 3 months have not yet elapsedqualification phase

existingPROEligible people will continue to receivePROuntil a decision has been made about youNUGGETcomplain.


The time thatNUGGETThe award is based on the individual circumstances of each applicant.NUGGETPrices may vary over time. The shortest premium is 9 months. The longest is an ongoing award with a "slight" revision after 10 years.

The letter you receive when your claim is approved will tell you when your claim will end and whether it will be reviewed. We regularly review awards that require review to ensure everyone continues to receive the most appropriate support.

Awards with a specific end date and review date

We will write applicants before theirsNUGGETEnd date to see if your needs have changed. They will be asked to fill out a form entitled "Adjudication Review: How Your Disability Affects You" and some notes will be sent to help them complete it. We have published examples of the forms for information only:

Once the form has been verified byDWP, the applicant may be asked to attend a face-to-face meeting with an independent health professional to discuss how their condition is affecting their daily life.

A decision letter is then sent to the person telling them what will happen to themNUGGET. If your needs have changed, yoursNUGGETthe premium can be increased, reduced or suspended.

If your requirements have not changed, the award will remain unchanged with a new award end date and review period.

Awards in progress with a "light touch" review

This applies to beneficiaries with:

(Video) PIP Kit Step-by-Step Guide - 1. Initiation

  • very stable needs that are not likely to change over time
  • High-level needs that stay the same or worsen
  • a scheduled award review date that is due on or at state retirement age
  • aspecial end-of-life regulationsEntitlement due upon reaching statutory retirement age

Typically, these applicants are not expected to be personally assessed during the review.

your organization andNUGGET

We have published information and guidance specifically designed to help your organization adoptNUGGET.


  • Manager of the DWP associationin your area can meet with you to discuss the new benefit using this toolkit
  • Alternative formats for applicants are available, including aEasy to follow instructions in English and Welsh, jBritish Sign Language video guides (BSL)

Quick Start GuidesNUGGET

We have published how-to guides onNUGGET, including one:

  • PIP Quick Start Guide– this gives a summary ofNUGGETand the changes toPROand adapts to specific groups
  • zip code map– Shows which postal code areas are covered by the assessment providers (Independent Assessment Services and Capita Health and Wellbeing)


read thisPIP manualfor detailed performance information including:

  • legal conditions
  • evaluation criteria
  • how to make a claim
  • Reevaluate what already existsPROplaintiff fromNUGGET
  • special end-of-life regulations
  • how to question decisions
  • Access to other benefits and services to which applicants may be entitled

Information for specific groups

We have published information and guidance onNUGGETPro:

  • caregivers and care organizations
  • health professions
  • local authorities

brochures aboutNUGGET

Brochures are available for advisors, brokers and healthcare professionals dealing with applicants.

VerDWP brochures and how to order them.

ABrochure 'DLA ends', Providing information to applicants aboutPROend and as they claimNUGGET, is also available upon request.

What to do withPROapplication forms

You can still order and providePROApplication forms for children under 16 (“DLA1 Child” or “DLA1A Child”) and support forms for those over 65 (“AA 1” or “AA 1A”).

(Video) PIP Kit Step-by-Step Guide - 2. Diary Completion

You must destroy all DLA1 Adult and DLA1A Adult forms, including the Welsh and large print versions; do not share them with beneficiaries.


How do you get PIP answers? ›

Call the PIP claim line free on 0800 917 2222. The form asks for examples of how your condition affects your daily life. People find providing these examples the most challenging.

What is the best answer for PIP questions? ›

Try to give clear, short explanations and examples that are relevant to the activity. You do not have to get treatment or support to meet the criteria for PIP. If you don't get all the support you need, think about how your life could be improved if someone could encourage, help or prompt you with the activity.

Can you type your answers for PIP form? ›

You don't have to write all of your answers on the form. You can write them on separate sheets. Or you can type your answers and print them off.

How do I pass the PIP test? ›

Prepare for your PIP assessment
  1. Read your PIP form thoroughly. Make any notes of changes to your condition. Remind yourself of your answers. ...
  2. Read the PIP descriptors for each question.
  3. Understand what the PIP assessment is.
  4. Make a list of points you would like to make during your assessment – and take this with you.
Jun 18, 2020

How many points is anxiety for PIP? ›

Four points

You have an anxiety or panic attack. You have a breakdown or meltdown.

How long does PIP take for an answer? ›

On average, it takes the DWP 20 weeks from the date you started your claim to make a decision. Some claims take less time; some take more.

What is good evidence for PIP? ›

Supporting evidence can come in the form of: Statement from a carer, friend or family member. Daily routine diary and personal statement. Medical evidence (records, prescriptions, letters from medical professionals).

What are the 14 PIP questions? ›

Thank you for subscribing!
  • You must have a health condition or disability where you: ...
  • The daily living activities include: ...
  • Q1: List your health professionals. ...
  • Q2: List your conditions, medications and treatments. ...
  • Q3: Preparing and cooking a meal. ...
  • Q4: Eating and drinking. ...
  • Q5: Managing treatments. ...
  • Q6: Washing and bathing.
May 18, 2020

Can you get PIP for anxiety? ›

You might be able to get Personal Independence Payment (PIP) if you need extra help because of an illness, disability or mental health condition. You can make a PIP claim whether or not you get help from anyone.

Is a doctors letter enough for PIP? ›

Claimants are only required to send in evidence they already hold, such as copies of clinic letters – they are not told to contact their GP or health professional to obtain further evidence. There is no requirement for a statement from a GP or other health professional on the PIP claim form.

Will PIP contact my doctor? ›

Advice: The DWP will usually contact your GP or healthcare professional to obtain medical evidence when you submit a PIP or ESA claim, the information is then sent to the DWP as part of your claim process.

What questions will I be asked at my PIP assessment? ›

After looking at your ID to make sure that you are who you say you are, they will ask about each of your medical conditions. They will want to know how long you have had it, who diagnosed it, who manages it now, what the symptoms are and what variation there is in how it affects you.

How do you know if you passed PIP assessment? ›

After your assessment

The health professional will write a report and send it to the Department for Work and Pensions. We will read the report and any other information we have to help us make a decision. We will then send you a letter.

What evidence do you need to get PIP? ›

Medical evidence (records, prescriptions, letters from medical professionals).
  1. PIP statements from a carer, friend or family member. ...
  2. PIP daily routine diary and personal statement. ...
  3. Medical evidence for PIP. ...
  4. Visiting your GP/healthcare professional face-to-face. ...
  5. Writing a letter to request medical evidence for PIP.
Oct 21, 2022

How do you get PIP awarded? ›

To get the daily living component of PIP, you must have a physical or mental condition that limits your ability to carry out some or all of these activities: preparing food. eating and drinking. managing your treatments.


1. DWP PIP Factsheet: 16. Disputes Process
2. PIP model movie
(CWAS-CRDF-CEPT University)
3. PIP Kit: An Exploratory Investigation into using Lifelogging to support Disability Benefit Claimants
4. DWP Minister Sarah Newton's response to Laura Pidcock's PIP debate
(Steve Topple)
5. Day 4c - Putting PIP to Work
(Stanford Neurodiversity Summit)
6. Rhiain talks about the PIP system and how it's failing people with epilepsy
(Epilepsy Action)


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